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How royalwins Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, use DANA, OVO, or GoPay to fund your wallet, or contact our support team.

Account data protectedDANA, OVO, GoPay wallet data handled securelyYour rights, clearly statedContact us to request changesApplies where local law permits

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HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We apply SSL encryption across all account sessions and payment flows, including when your GoPay or OVO transaction is being processed. Cookies on the royalwins site track your session state and preferences — not your browsing on other sites. You can manage cookie preferences through your browser settings at any time. We keep your account data for as long as it is needed for your account to function and for any period required by applicable rules after closure.

SSL Encryption

Every account session and payment action — whether through DANA, OVO, or GoPay — runs over an encrypted connection. Your credentials are never sent in plain text.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your account settings. We do not use cookies to track you across unrelated third-party sites.

Data Retention

Account data is kept while your account is active. After closure, we retain only what regulations require for that period — then it is deleted from our systems.

Your Access Rights

You can request a full copy of your personal data at any time. Submit the request through live chat or email, and we will verify your identity before releasing or deleting records.

What We Collect and Why We Use It

royalwins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number, and the payment details you link — including your DANA, OVO, or GoPay account identifiers. We use this data to verify your identity, process deposits and withdrawals, and send you account-related messages. We

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do not sell your personal data to third parties. We may share it with payment processors — such as the e-wallet providers you choose — strictly to complete your transactions. We also collect device and session data, including your browser type and IP address, to keep
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your account secure and detect unusual login activity. If you access royalwins from Surabaya or anywhere else in Indonesia, the same data practices apply, subject to local law and eligible regions. We retain your data for as long as your account is active and for a
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period afterwards as required by applicable regulations. You can request a copy of your data or ask us to delete it by reaching out through the support channels listed on this page. Availability of certain features depends on local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold about you, our support team can handle the request. You can reach us through live chat on the royalwins site, by email, or through our in-app help section. We aim to respond to privacy-related requests within a reasonable period, and we'll confirm receipt of your request promptly.

Live Chat Start a chat directly on the royalwins site or inside the mobile browser session. Raise your privacy request and our team will log it and follow up.

Email Support Send your data access or deletion request by email. Include your registered account email so we can locate your records and verify your identity before acting.

In-App Help From your account dashboard, open the help section and select the privacy or account data topic. Your request goes directly to the team handling data queries.

Common Questions About Your Privacy at royalwins

These are the questions we hear most often about how we handle personal data, what your rights are, and how to get in touch if something needs to change. If your question is not covered here, live chat is the quickest path to an answer.

We collect your name, email, phone number, and the wallet identifiers you register — such as your DANA, OVO, or GoPay account details — to verify your identity and process transactions.

We share data only with payment processors you use to complete transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Contact us via live chat or email with your registered account address. We verify your identity first, then send you a summary of the data we hold within a reasonable timeframe.

Yes. Send a deletion request through email or live chat. We will remove your data after confirming your identity, retaining only what applicable regulations require us to keep after account closure.

We use session and preference cookies to keep your account active and remember your settings. You can disable or clear cookies through your browser settings; this may affect certain account functions.

We retain only the transaction reference and wallet identifier needed for account records and dispute resolution. Full wallet credentials are handled directly by the e-wallet provider, not stored on our side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoCashback Weekly Guide

How royalwins Handles Your Personal Data

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Policy

Data Retention

Your Access Rights

Reach Us About Your Privacy Rights

Common Questions About Your Privacy at royalwins

01 What personal data does royalwins collect when I open an account?

02 Does royalwins share my data with anyone outside the platform?

03 How can I request a copy of the data royalwins holds on me?

04 Can I ask royalwins to delete my personal data?

05 How does royalwins use cookies and can I turn them off?

06 Is my GoPay or OVO payment data stored by royalwins after a transaction?

Privacy Policy

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